Only if the books are damaged then our Return/Replacement/Refund policy will be applicable. It is valid for three days. We are unable to offer you a refund or exchange after 3 days have passed since delivery.
The consumer is required to record a brief video of the order being unpacked. The unpacking video is mandatory if the consumer wants to return/replace or request a refund.
Customers without the unpacking video will not be eligible for any refund from us.
PS: Sets like Harry Potter / Lord Of The Rings include boxes, which are delicate and might get damaged in transit. Our return/refund/replacement policy does not cover damages to the outer box. If the books inside are damaged, it will come under our policy. No Return/Replacement for Mystery Box.
In addition to the above issues, a reshipment/refund will be granted in cases of “Missing Book” or “Wrong Book Delivered”. This also requires the unpacking video.
Return/Replacement Process time: 7–14 Days.
For online payment, refunds will be made in the same form in which the payment is received. For COD orders, the refund will be made by UPI/Bank Transfer in the name of the customer. In the case of COD orders, we may ask customers for their UPI ID via SMS/mail/call to initiate a return.
Our courier boy will pick up the “Returned Book” from the customer’s doorstep.
We will pay the shipping costs for returning the book.
Customers will receive a full refund in situations where a package is returned to us by the courier or not delivered due to courier issues.
If the customer refuses to accept the order and the parcel is returned to us, we will deduct the shipping charge at the time of refund.
If the customer provides a wrong contact number or wrong pin code and the parcel is returned to us, we will deduct the shipping charge at the time of refund.
Customers are requested to drop a mail at sanjeev@gurugobindbooks.com to claim returns/refunds/replacements.
On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of the order cannot be made/accepted once the products under your order are released for dispatch or shipped out from our delivery location. In such cases, a replacement request can be initiated after receipt of the products.
In case of cancellation before shipment, the amount shall be refunded to you through the same mode of payment (in case of Prepaid) or via credit to your store credit account (in case of COD) which can be used for subsequent purchases.
In some cases, Guru Gobind Books will cancel orders and refund full payment to the customers. The reasons include:
If you haven’t received a refund yet:
Guru Gobind Books reserves every right to decide the compensation method. The refunds will be processed immediately if the issue is genuine.